Returns, cancellations and withdrawal

14-day right of withdrawal

For a distance purchase as a consumer, you may generally withdraw without giving a reason within 14 calendar days of receipt by you or a third party you designate, other than the carrier. For an order delivered separately, the period starts on receipt of the last product. It is sufficient to send your notice before the deadline. Statutory extensions apply when the last day is not a working day or the required information has not been provided.

Withdraw from the contract

To submit a withdrawal notice, open your order from the link in your order email. Choose “Withdraw from the contract”, check your details and select “Confirm withdrawal”. Your notice is recorded with a date and time, and written confirmation appears on the page. Confirmation is also sent by email; if delivery is pending, the page tells you. No account is required.

You can also send a clear withdrawal notice to info@somaderma.gr, giving your full name and order number, if available. Use email if you no longer have the secure link. The online form covers the whole order; for a partial withdrawal, specify the products in your email. No reason or prior approval is required. You may also use any other clear written statement. We acknowledge receipt in writing.

Returning products and reimbursement

Return the products without undue delay and within 14 calendar days of giving your withdrawal notice to Amerikanikou Erythrou Stavrou 251, 65402 Kavala, Greece. For a change-of-mind return, you pay the direct return cost if you were informed before buying. There is no restocking fee. You are liable only for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

We reimburse payments within 14 days of receiving your withdrawal notice, including the cost of standard original delivery. We use the original payment method unless you expressly agree otherwise at no cost to you. Any extra cost of a more expensive original delivery option you chose is excluded. We may withhold reimbursement until we receive the products or evidence that you sent them back, whichever comes first, unless we offered to collect them. Inspection does not override this deadline or the rule on evidence of dispatch.

Product condition and return checks

Keep any hygiene or health-protection seal intact if you are considering a return. On receipt, we check and record the condition, packaging and any signs of use to assess the legal requirements for the return. Original packaging helps this assessment but is not a general condition for withdrawal. For products without a lawful exemption, opening or necessary examination does not automatically remove your right to withdraw. Your rights for faulty or incorrect products remain unaffected.

Sealed products and statutory exceptions

Cosmetics are not automatically excluded from the right of withdrawal. An exemption may apply to sealed products unsealed after delivery that are unsuitable for return for hygiene or health-protection reasons. Each case is assessed individually. Your legal rights for faulty products remain unaffected.

Incorrect or faulty products

For an incorrect or faulty product, contact info@somaderma.gr with your purchase details and a description of the problem. Photographs may help but are not a general requirement for exercising your rights. The statutory guarantee of conformity applies, generally for two years for goods, with rights to free repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract. Necessary remedy costs, including transport, are not charged to the consumer. These rights are separate from the 14-day right of withdrawal.

Cancelling an order

To cancel before dispatch, contact info@somaderma.gr promptly with your order number. If the order has already been dispatched, we will explain the return process and your legal rights. A cancellation request does not restrict your right of withdrawal or your rights for faulty or incorrect products.

Optional withdrawal form

This form is optional. You may complete it and send it by email without an electronic signature, or use another clear statement. The signature field applies only when the form is submitted on paper.

To: Samerka Sofia
Address: Amerikanikou Erythrou Stavrou 251, 65402 Kavala, Greece
Email: info@somaderma.gr

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products:
Products: […]
Order number (if available): […]
Ordered on (*) / received on (*): […]
Name of consumer(s): […]
Address of consumer(s): […]
Date of notice: […]
Signature of consumer(s) (only for a notice on paper): […]

(*) Delete as appropriate.